Refund policy
Return & Refund Policy — Elix Fashion
At Elix Fashion, we carefully inspect every order before dispatch. We want you to be happy with your purchase. If there is an issue with your order, please contact us and we'll do our best to resolve it quickly.
1. Return & Exchange Period
We accept eligible returns or exchanges within 7 days of delivery.
To qualify, the product must:
- Be unused and unworn.
- Be in its original condition.
- Include the original box, packaging, tags, and accessories.
- Be free from scratches, dents, stains, or other signs of use.
- Be returned with proof of purchase/order number.
Products that do not meet these requirements may be refused.
2. Damaged or Defective Products
If your watch arrives damaged or defective, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Clear photos of the watch
- Clear photos of the packaging
- A short video showing the issue, if applicable
After verification, we may provide a replacement, exchange, or refund, depending on the situation and product availability.
3. Wrong Product Received
If you receive a product different from what you ordered, contact us within 48 hours of delivery.
After verification, we will arrange an appropriate replacement or exchange. If the correct product is unavailable, a refund may be offered.
4. Change-of-Mind Returns
If you simply change your mind about your purchase, you may request a return within 7 days of delivery, provided the product is unused, unworn, undamaged, and in its original packaging.
Note:
Return shipping costs for change-of-mind returns are the customer's responsibility.
5. Non-Returnable Products
Returns may not be accepted for:
- Used or worn watches
- Watches with scratches or physical damage caused after delivery
- Products with missing original packaging or accessories
- Products damaged due to misuse or improper handling
- Products returned after the 7-day return period
- Products marked Final Sale / Non-Returnable
6. Sale & Discounted Products
Discounted and Sale products are eligible for return only if they meet the conditions of this policy.
Products specifically marked Final Sale are not eligible for return unless they arrive damaged, defective, or incorrect.
7. Exchanges
Eligible products may be exchanged for another available product.
Exchanges are subject to stock availability. If the replacement item has a higher price, the price difference must be paid before dispatch.
8. Return Shipping
If the return is due to an error by Elix Fashion, such as:
- Wrong product sent
- Damaged product received
- Manufacturing defect
we will assist with the return shipping arrangement.
For change-of-mind returns, return shipping is the customer's responsibility.
9. Refunds
Once we receive your returned product, our team will inspect it.
If the return is approved, your refund will be processed through the applicable payment method.
Refund processing time: 3–7 business days after return approval.
Bank/payment-provider processing times may vary.
Original delivery charges are generally non-refundable unless the return is caused by an error, defect, or damage attributable to Elix Fashion.
10. How to Request a Return
Before sending anything back, contact us:
Elix Fashion
📧 Email: elixfashionofficial@gmail.com
📱 WhatsApp: 0307 5223978
Please provide:
Order Number + Customer Name + Reason for Return + Photos/Video (if applicable)
Important: Please do not send a product back without first receiving return instructions from Elix Fashion.
11. Order Cancellation
If you want to cancel your order, contact us as soon as possible.
Once an order has been dispatched, cancellation may no longer be possible and the order will be subject to our return policy.
12. Contact Us
For any questions about returns, exchanges, or refunds:
Elix Fashion
📧 Email: elixfashionofficial@gmail.com
📱 WhatsApp: 0307 5223978
📍 Address: Col. Khursheed Lane Khawaja Corporation main Adyala Road Rawalpindi
We're here to help and make your shopping experience with Elix Fashion simple and hassle-free.